Knowledge StudioAbout us
The people who know how it works are rarely the people who write it down.
Every software company has a handful of people who can explain any workflow in sixty seconds — and a help centre that is out of date, impossible to search and written years ago by someone who has since left. The knowledge exists. Writing it down is the part that never happens.
We build for the teams behind a digital product that customers have to learn to use: software and SaaS, booking and scheduling systems, payroll and fintech, and public e-services.
We built Knowledge Studio so that showing counts as documenting. Someone demonstrates the workflow while talking through it, and the system does the part nobody enjoys: transcribing, structuring, rewriting into clear instructional language, reading it out loud in a clear voice, timing it to what happens on screen, and translating it into every language your customers use.
Then it becomes an actual help centre — one your customers search, watch and ask questions in, with an assistant that answers strictly from your published articles and hands over to your team when it cannot. Every unanswered question comes back to you as a gap worth filling.
We are a small European team working with support, documentation and product organisations. We replace the help centre bolted onto your ticketing tool, because that one was built to store articles, not to answer questions.
What we hold to
You own the output
Every article, video and image is downloadable as a complete package. If you leave us, your help centre content leaves with you.
Nothing is published behind your back
AI drafts, a human decides. Every title, step, sentence and spoken line is reviewed and editable before anything goes live.
The assistant only answers from your content
No invented answers. If your help centre does not cover it, the customer is told so and handed to your team — and you get told too.
Your knowledge is not our training data
Recordings and articles are processed to produce your help centre, and for nothing else. No model is trained on your content.
Talk to us
Questions about how it works, security, or whether it fits your product — we would rather hear from you early than late.