Knowledge StudioPublic sector & e-services
Everyone has to be able to use it. Including the people who call you.
An e-service is only as good as the guidance around it. Every article is text and video together, captioned and translated, so residents get the same help whichever way they prefer to read or watch.
Sound familiar
- Phone lines carry questions a good page would have answered.
- Guidance exists, but not in the languages the people asking actually speak.
- Accessibility requirements are met on the service and forgotten in the help pages.
Record this first
- Logging in with an electronic ID for the first time
- Applying for a permit and uploading the attachments
- Following your case and understanding each status
- Appealing a decision and the deadline that applies
Text and video, always both
Every step exists as readable text and as a captioned recording, so nobody depends on one format.
Translated without a new production
One approved article becomes every language you serve, including the spoken voice, with a person approving each one.
Your content is not our training data
Recordings and articles are processed to build your help centre and nothing else, and every change is logged.