Knowledge StudioSoftware & SaaS
Your product ships weekly. Your help centre stopped in spring.
Every release moves a button, renames a field or adds a step, and every one of those changes quietly breaks an article nobody has time to rewrite. Record the flow as it is today and the article, the video and the translations follow.
Sound familiar
- Screenshots show an interface that has not existed for two releases.
- The person who wrote the docs moved to another team and nobody owns them now.
- Support answers the same onboarding question forty times a month in a chat window nobody can search.
Record this first
- Setting up your first workspace and inviting your team
- Connecting the API key and testing the first call
- Configuring roles and permissions without locking yourself out
- Importing your existing data from a spreadsheet
Docs that keep up with the release train
Re-record the flow after a UI change and the article, the spoken voice and every translation update together.
Answers instead of a search results page
The assistant answers from your own articles and links to the step it came from, so nobody has to read ten pages.
You see what people cannot find
Questions with no good answer surface as a list, so the next thing to document is decided by your users.