My code is not working – what do I do?
If your login code is not working, you can check the characters, verify the survey's validity period, or contact our support team to get a new code.
Start by checking that you have entered the code exactly as shown. The login code consists of eight characters and is located at the top of your letter or in the email we sent you. Pay particular attention to characters that are easily confused, such as the number 0 and the letter O, or the number 1 and the uppercase letter I.
If the code is still not accepted, you can try refreshing the webpage or opening the survey link in a private browsing window. Please also keep in mind that our surveys are normally open for three weeks from when the invitation was sent out. If the survey period has passed, the survey closes automatically and the code will no longer work.
Should the issue persist, you are warmly welcome to get in touch with us. You can reach support by email at support@nordvikinsikt.se or by phone at 010-123 45 00, weekdays between 9 am and 4 pm. Please have your letter or email close at hand so we can quickly help you with a new code.