Why am I receiving a reminder even though I have already responded?

If you recently submitted your responses, our reminder may have crossed paths with your submission. When we send reminders by post or email, these are often prepared a couple of days in advance. If you responded digitally just before the reminder went out, the system may not have had time to update the participant list yet, and you can safely disregard the reminder.

Another common reason is that the survey was not fully completed. For your responses to be registered, you must click all the way through to the confirmation page. You can easily verify this by logging in again with your 8-character login code. If you are greeted by a thank-you message, everything is complete, but if questions are shown, you will need to complete the final steps.

If you mailed a paper form, postal delivery and registration usually take a few business days. Our surveys are open for 3 weeks, so there is plenty of time for your response to reach us. Should you continue to receive reminders, you can contact support@nordvikinsikt.se or call 010-123 45 00 on weekdays between 9 and 16, and we will check your status.