How can we help?

Is it mandatory to answer the survey?

Participation in the survey from Nordvik Insikt is completely voluntary, but your answers are important to provide an accurate picture of public opinion.

Is the survey an invoice, or does it cost anything?

No, participating in the survey from Nordvik Insikt is completely free of charge, and you are never committed to any payment or subscription.

How did you get my contact details?

Here we explain how we obtain contact details via random sampling from public registers or from our clients' customer lists.

How long does the survey take?

Most of our surveys take between 8 and 12 minutes to complete, and you can always pause and continue later if you need to.

How do I opt out of further mailings?

Participating is completely voluntary, and you can easily unsubscribe via the link in the email, using your login code, or by contacting us.

How do I stop receiving reminders?

Here we explain how you can easily unsubscribe from reminders or end your participation in a survey from Nordvik Insikt.

How do I know that the mailing is genuine and not a scam?

Learn how to recognize a genuine mailing from Nordvik Insikt and how to check the sender and login code to avoid scams.

Can I change an answer I have already submitted?

Once you have submitted the survey, your answers are automatically locked, but you can contact us within three weeks to have the survey reset and answer again.

Can I get the survey on paper instead?

Here we explain how to order a paper survey with a return envelope if you would rather respond with pen and paper than via computer or mobile.

Can I have my data deleted?

Yes, under applicable data protection legislation (GDPR), you always have the right to have your personal data erased from our records.

Can I pause and continue later?

Yes, you can pause your survey at any time and continue later using your login code during the survey's three-week validity period.

Can I respond on behalf of a relative who cannot do so themselves?

Yes, you can help a relative complete the survey if the person consents and the answers reflect their own opinions and experiences.

Can I answer on my mobile phone or tablet?

Yes, you can easily answer the survey on your mobile phone or tablet by clicking the link in your email or entering the code in your browser.

Do I have to answer all the questions?

Participation is completely voluntary and you choose which questions you want to answer, although certain key questions are required to guide the survey forward.

My code is not working – what do I do?

If your login code is not working, you can check the characters, verify the survey's validity period, or contact our support team to get a new code.

What do I do if I need help with language or accessibility?

Here you can see how to adapt the survey for screen readers, change the language, or receive personal assistance over the phone to answer your questions.

Where do I find my login code?

Your personal login code consists of eight characters and is printed at the top of your physical letter or in the invitation email you received.

Why am I receiving a reminder even though I have already responded?

If you have received a reminder even though you have already responded, it is usually due to a delay in the system or because the survey was not fully completed.

Why did I receive this survey?

You have been randomly selected from a registry to represent the general public in a current survey by Nordvik Insikt.

Who gets to see my responses?

Your responses are always handled anonymously and compiled in aggregate so that no client or unauthorized party can see how you specifically answered.